Sterling Bank celebrates employees - Paul Ukpabio's Blog


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Saturday, 14 October 2017

Sterling Bank celebrates employees

Mr. Yemi Adeola
Sterling Bank Plc, your one – customer bank, has joined other corporate bodies around the world to celebrate its employees as part of activities to mark this year’s International Customer Service Week (ICSW).

In his comments on the annual event, Executive Director, Operations & Services, Mr. Yemi Odubiyi explained that the bank decided to honour its employers in recognition of their significant contribution to the growth and development of the bank over the years.

Odubiyi said the success of the bank is dependent on the employees who render vital services to customers on behalf of the bank. Some of the services include business loans, mortgage, cash management, merchant services and other customer service functions as well as fund transfers, he said.

He disclosed that senior management members of staff of the bank visited branches in Lagos to carry out operational activities during the week.

He added that some customer facing members of staff were nominated and given badges of honour and appreciation cards in appreciation of excellent service delivery rendered during the week.

Odubiyi said a service themed drama, showcasing the difference between good and bad service was broadcast bank-wide during the weekly knowledge sharing session. This was done to further strengthen the bank’s culture of service excellence in market. 

In addition, the Executive Director spent an hour making outbound and third-party confirmation calls to customers at the Contact Centre as part of activities marking the International Customer Service Week.

The bank also marked the week by uploading photo collage and videos highlighting the activities of the week on various social media platforms and website

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