Get your Virtual Training and Management Development Programmes 2020 at Daniel Peterson Consult - Paul Ukpabio's Blog

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Monday, 27 July 2020

Get your Virtual Training and Management Development Programmes 2020 at Daniel Peterson Consult


OFFICE: 1st floor; 10A, Ishola Solomon Street, Off Adetoro Adelaja Street, Magodo GRA, Phase 2,  Shangisha, Lagos. Tel: 08038856634, 08023129162, 07033870982, 08023129164, 08098310563, 08032301253 E-mail: danielpetersonconsult2011@gmail.com  www.danielpetersonconsult.com

SPECIAL TECHNICAL PROGRAMMES –ICT · Effective and Efficiency in Excel · Data Analysis & Business Modeling with Excel · Using Marcos and VBA for automating Reporting · Basic Financial Modeling and forecasting · Designing and Implementing Executive Dashboard for Making Decisions · Advanced Financial Modelling and Forecasting · Implementing Self-service Business Intelligence using Power Pivot and Power view and Power Query · Advanced Presentation using Advanced features in PowerPoint · Introduction to People Analytics · Critical Thinking and Problem solving · Creating Professional Document using Word

DETAILS OF VIRTUAL PROGRAMMES
1. Programme Title: RELATIONSHIP MANAGEMENT AND CUSTOMER RETENTION STRATEGIES
For whom: Relationship Managers/Officers, Customer Service Managers, Front Desk Officers, and Personal Assistants.
Course Contents: · An overview of relationship management and customer retention strategies  · Building new business relationships  · Consolidating old business and developing new relationship · Creating a customer care culture · Organizational needs analysis · Handling difficult customer · Customer Profiling and service excellence · Delivering a world class customer services Methodology · Case studies · Interactive class · Role play · Practical/video session/review
Fee: N15,000 per participants

2. Programme Title: STRAEGIC HUMAN RESOURCE MANAGEMENT
Introduction: The new challenge, facing companies to integrate their intellectual capital and knowledge, a resource with corporate strategy has requires a complete rethink in terms of the Human Resources function and positioning. The war for talent and growing skills shortage in sectors of the economy has meant that Human Resources functions in now the spotlight and needs to align with international best practice.

Objectives: · To develop the relevant skills for environmental scanning and adapt the organization to the ever changing business climate. · To examine and identify the challenges confronting Human Resources management processes and proffer solutions. · To align the HR strategy with the business strategy of the Organisation.  
Course Content · An overview of the prevailing Business Climate · How to develop a Human Resource Strategy · The new approach to Human Resource Management · Manpower planning and Strategic Resourcing · Framing issues in Human Resources Management · Corporate governance, business ethics and value · Human Resources development and Career Management · Performance and Reward Management (Compensation and Benefit Matrix) Methodology ·  Case studies · Role play · Lecture For whom? · Human Resources Practitioners · Anyone with oversight Human Resources functions
Fee: N20,000 perparticipant

3. ProgrammeTitle: CROSSING ORGANISATION BOUNDARIES REINFORCING ALIGNMENTS  
We wish to introduce COBRA, one of the flagships and highly sought after training programmes of our Consulting firm to your esteemed organisation. We have run this programme for many organisations from key sectors of the Nigerian Economy with positive feedback at testing to its positive efficiency and transformation on both their work process and personal effectiveness of their staff. We therefore solicit participation from your firm.

OBJECTIVES OF THE PROGRAMME · To appreciate COBRA as a Business Management System/Tool  · To develop a world class, well aligned, great performing and highly efficient organisation. · To emphasise that Individuals, work groups and teams are responsible for their learning. · That COBRA support managers to align their performance to business strategy and translate it into daily action. · To track and review Business Performance in a timely manner which allows Managers to take actions proactively to work against negative variances and achieve desired results · To allow cross-boundary management, to avoid “Silos” mentality and to achieve better business results · To provide tools for Managers to work effectively towards their objectives.

COURSE CONTENT 1. COBRA: A simple disciplined system comprising (five) 5Pillars/Elements · What is COBRA? · Fundamental truths on which COBRA is built 2.What COBRA is not 3. Benefits of COBRA  4. How to Build Market Driven Organisation 5. Who is the Internal Customer 6. Customer Mapping 7. Boundary Management Meeting Agreement Tool  8. Objectives Setting & Key Business Indicators 9. Cause/Fish Bone Analysis 10. Review Meetings to Manage Business Performance  11. COBRA (BPMS) :  Key Success Factors
Fee: N40,000perparticipant

4.Programme Title: PERFORMANCE MANAGEMENT SYSTEM Introduction:
“What you cannot manage”. Organizations are full of hardworking individuals whose efforts don’t always translate to results. This programme addresses the challenges of developing and implementing transparent, merit driven performance management system and focuses not only on the individual employee, but key aspect of the business as well.
Objectives: · Present performance management in a holistic perspective · Equip participants with the skills to develop a performance measurement system · Establish the relationship between performance and bottom level results.
Course Content: · The balance scorecard: An organizational perspective to performance management · Linking performance to oganizational strategy · Appraising people and Performance. Tools and methods The appraisal–before, during and after · Addressing the subjectivity in performance measurement · Managing deficient performance: Methods and options · Dealing with conflict in the performance management process · Developing an integrated Performance Management System
For whom: Human Resource Managers and Other Middle Level Managers with supervisory responsibilities.
Fee: N18,000 per participant

5. Programme Title: MANAGING SKILLS FOR SECRETARIES AND PERSONAL ASSISTANTS
Introduction: Senior Secretaries and Personal Assistants must possess the skills in handling the myriad of responsibilities they are charged with. It will also move their role beyond secretarial responsibilities and assisting them to advance toward administering and managing.
Objectives: · Develop self-confidence to act right in the manager’s absence. · Develop the effective use of time. · Develop image management with people. · Effective use of time. · Essence of corporate secrecy and information security.
Content · Understanding charges Affecting Business · Managing process · Interpersonal skills
Managing the boss · Managing Routines · Managing self or Effective Time use · Communicating effectively · Corporate secrecy and confidentiality.
For whom? Senior Secretaries and Personal Assistants
Fee: N15,000 per participant.

6. Programme Title: AUDIT INTERNAL CONTROL AND RISK MANAGEMENT Objectives: · Gain proficiency in the management of e-banking operations. · Effectively manage business risk, operational and all possible risk in automated environment. · Identify the profile and motivation of electronic para vectors. · Identify strategies for detecting, preventing and controlling electronic fraud. · Gain effective skills for marketing of electronic services and product.
 Course Content · Control and e-banking, current trends · Risk management and Coso international control framework. · Control Methodology: Risk Based Audit and Reporting. · Audit practice in Nigeria- an overview.
· Internal Control System: Methodology and Regulatory Review. · Tools and practices that help in fraud detection. · Risk based credit control · Video/Role play and case studies/Discussions session.
Fee: N18,000 per participant

7. Programme Title: RELATIONSHIP MANAGEMENT AND CUSTOMER RETENTION STRATEGIES 
Introduction: The Relationship Management and Marketing Capabilities of Manager always yield much more values than the usual marketing and customer servicing can doom their own, especially with high-profile corporation and individual customers.
Objectives: · To gain high value-Added contacts and businesses. · Integrate Sales techniques with relationships management Strategic. · Align marketing strongly in all departments. · Track relationship management results.

Course Content Relationship Strategies · Customer Targeting · Direct Marketing practice · Working as a Team · Showing leader Traits Relationship Capabilities · Profiling Key Business · Long Prospecting Cycles · Customer Service Cycle · Managing Difficult Accounts Personal Selling Results · High–Performance Selling · The World-Class Marketer · Selling V Marketing

For whom? · Officers and Managers who contact Customers · Designated Marketing Executing · Operations Staff who must be Responsive
Fee:20,000per participant

8. Programme Title: PERSONAL EFFECTIVENESS COURSE Introduction:
This course is about what employees can do to improve their individual effectiveness and enhance productivity for the organization. The programme contents have been developed around seven “Key Questions” 1. What have I been hired to do? 2. What results are expected of me? 3. What can I do to make a difference in the organization’s fortunes? 4. What are my boss’s critical Result areas? 5. What Critical Result should be for my sub-ordinates? 6. What do I value most in my life? 7. What do I want to achieve–my goals: Long term? Short term? Professionally socially?
Content: Planning Orientation · The discipline of planning and preparation to avoid unplanned catastrophes: - Short term planning: Daily/Weekly/Monthly – Long term planning: Self-development outlook · Recognize and take full advantage of limited resources. · Focus awareness on company procedures · Time Discipline
Business Knowledge · Strong knowledge of the organization business · Appreciation of their discussions and actions which touch the business bottom line. · Application of competence to see jobs delivered cost effectively Performance Orientation · Focus on delivering results-work effectively and creatively to meet agreed goals and objectives · Define personal Responsibilities · Be clear about standards · Review self-performance against set goals. Opportunities Focused Understand what opportunities exist or can be created, and convert them to result. · Take advantage of opportunities for success in the present or future · Create new ways of doing things that are beneficial or profitable. Innovativeness · Develop new thing and skill and challenge yourself Initiative · Anticipate business needs to proactively create solutions · Take on difficult tasks in order to achieve business results. ProblemSolving · Identify forms of waste to reduce losses · Responds resourcefully to new demands or circumstances Delegation and Empowerment · Willing Delegates · Provide subordinate will opportunities to prove their capabilities · Provides assistance and support Champion Relevant Changes · Strive for learning and growth · Structure process for quality and efficiency Developing Self: · Strive for learning and growth · Both professionally and personally
Fee:N20,000 per participant

9. Programme Title: BUILDING AND MANAGING HIGH PERFORMANCE TEAMS
Introduction: As team working becomes the modern business life, Managers, needs to develop new skills to manage teams as well as individuals. Managing teams, however, is complex and can cause conflict because of different expectations, overlapping functions and responsibilities and interpersonal friction. Teams that are committed, Managed and operating effectively delivers major improvements on Organizational effectiveness, productivity, profitability and individual employee satisfaction. The focus:

The course focuses on Team Purpose, Processes, Commitment, Trust and Co-operation. Improving Team Performance · Identifying the role and skills of the team in achieving results · Setting rules, objectives, goals and expectations of clear team understanding and future direction.  Turning group into team-developing team player · Breaking down barriers, brainstorming, encouraging listening and building Trust · Using effective delegation to empower and improve team performance Objectives: · To gain high value-added contacts and businesses. · Integrate sales techniques with Relationships Management Strategic. · Align marketing strongly in all departments. · Track relationship management results. You as the Manager of the Team · Developing your management and interpersonal skills to work with team · Being confident and motivated in your ability to manage team · Making effective discussions on behalf of the team. Empowering and Motivating Team · Using empowerment to unleash motivation and increase team initiative · Working with and encouraging individuals with a team · Coaching and monitoring team members for personal development and job enrichment · Individual v steam incentive Managing Change and Dealing with Conflict · Managing change in team · Handling unvoiced and invisible objectives · Identifying the different characteristics of team members and potential for conflict · Dealing with difficult people Managing a successful team · Conditions for success and failure · Measuring Performance with KPIs · Encouraging feedback, monitoring and appraisal of team · Action place for building and managing effective teams · Using reward based target
For whom? Managers from functions with responsibilities for maximizing result through team
Fee: N25,000 per participant

10. Programme Title: CORPORATE RENEWAL AND TEAM BUILDING
For Whom: This course is open to all members of staffs
Course Contents: · Stages of team development · Objectives of measuring the effectiveness of a team using the acronym SMART · Mechanism for clear and consistent communication among team members. · Managing team conflicts and failure · Interpersonal Relations: Influence and persuasion including SWOT analysis · Developing team action plans · Benefits and principles of effective team work · Developing team action plans
Methodology · Case studies · Role play · Lecture
Fee:20,000 per participant

11. Programme Title: CONFLICTS RESOLUTION AND MANAGEMENT OF ORGANISATIONAL CRISIS
Introduction: The boundaries of corporate entities are being challenged and re-defined. Parties that were hitherto considered unrelated are suddenly emerging as controlling stakeholder by default, assaulting organizations on all fronts while making questions demands. The programme is designed with the aim of combining cutting edge thinking with global and local best practices in conflict resolution. Key  areas to be covered in the programme are: · The Management of Organizational conflict · The Negotiation and Conflict Resolution · Management of Organization crisis
Course Content: Assess the work place conflict to: · Determine how crisis can be resolved · Determine when problems can best be solved by management mediation · Determine when problems can be solved by do-it-yourself mediation · Prepare the best contest for a mediation meeting The Negotiation and Resolution Programme · Develop an appreciation of the four phases that all negotiation process goes through, and to apply proven negotiating techniques to these phases. · Private managers with sound negotiating style that can be used when confronted with a variety of negotiators varying from aggressive to submissive on the style spectrum.
For whom? · Union leaders · Human Resources Managers and Line Managers who are responsible for labour relations in the organization. · Top Management Staff.
Fee: N20,000 per participant

12. Programme Title: ACCIDENT INVESTIGATION AND RISK ASSESMENT
Introduction: Accidents and incidents area are barometer of an organization’s health and Safety performance and also provide a thorough understanding of human and economic costs of accident and their underlying root causes along with the key skills required to carry out effective accident investigation and make recommendations to minimize the risk of reoccurrence. Also the use of risk analysis and control techniques to manage risk. Objectives: · Be able to identify the True Cause of Accident · Conduct Effective Accident Investigation · Ability to Use Critical Task Analysis (CTA) · Ability to Make Risk Control Techniques
Course Content · The Triangle of Loss · Models of Accident and Incident Causation · Post Investigation Actions · Environment and Occupational Health Risk Assessment · Risk Control Techniques and Root Cause Analysis · Hazard and Operability Process (HAZOP) · Legal Requirement for Assessment of Risk
For whom? · Risk Line Managers · Health and Safety Manager ·
Fee: N18,000 per participant

13. Programme Title: FIXED ASSET MANAGEMENT
Objectives: · To expose the participant to the techniques of assets maintenance, Management · To enable the participants, know what constitutes fixed assets identification and valuation. · To train the participants in keeping of the Assets Register through the paste Fixed Asset software in order to generate information for management for Effective Fixed Assets Maintenance.
Course Content · Composition of Fixed Assets · Fixed Assets Costing · Assets Appraisal methods · Assets Maintenance Management · Fixed Assets insurance policies · Revaluation of Fixed Assets · Planning programming and Budgeting Systems · Authorities for Expenditure–Recurrent and Capital
For whom? · Fixed Asset Managers · Account Managers ·
Fee: N20,000 per participant.

12. Programme Title: KEY SUCCESS FACTORS FOR SUPERVISORYMANAGEMENT
Introduction: The programme will make participant to: · Transit from team member to team supervisor · Develop key business and behavior skills · Practice how to link daily activities of their subordinates with set business direction · Learn how to recognize, stimulate and develop high professional qualities in others Broad Competition Addressed · Ability to provide direction and decision for team members · Ability to delegate assignment to others · Ability to encourage others to participate in team decisions and focus effort on over all group activities

Course Content Motivate, Coach and Develop others · Plan and priorities activities · Get and use appropriate feedback · Have a coach or mentor · Decide when to supervise, decide when to lead Focuses on Performance · Focus on making the organization what it should become · Enhance your knowledge so as to guide others · Agree priority and measurable performance criteria Support/Build shared vision · Understand the organization’s vision · Align self and subordinate to the organization’s vision
For whom? Team leaders, Supervisors, Junior Managers with Supervising roles
Fee: N25,000 per participant

13. Programme Title: SETTING TARGETS AND ACHIEVING SUCCESSASAPRODUCTMANAGER
Introduction: Product Management promotes coherence and consistency in marketing efforts. Where a product Manager possesses the skills and creativity, the organization is often able to attain outstanding over all business results. Objectives: · Ability to manage performance of the organization product · Ability to identify new market needs which product enhancement and innovation can meet · Ability to prepare and develop marketing strategy and plan for different product categories

Course Content · Product Management responsibilities · Product planning · Market planning · Anchor of total communication on the product · Product brand builder · Product Strategist The 5–forces model of product Managers · Prominence of rival products · Organization substitutes products · Bargaining power of customer · Threats of non-organisation products
For whom? · Product Managers · Brand Managers · Other Marketing and Sales Executives
Fee: N20,000 per participant

14. Course Title: MARKET PENETRATION AND RELATIONSHIP MANAGEMENT
Introduction: A sour business enterprises get more global attention as a frontier market, the need for marketing has become even more apparent, Business operators need the right quality of professional marketers to optimize the evolving business opportunities in most sectors and stay ahead of competition, thus the need for market penetration which is the activity of increasing the market share of an existing product or services or promoting new ones.
Objectives: · To explain the concept of product planning and development in practical terms. · To learn  how to penetrate the market to increase organisation market share value. · To apply the strategies for product and market segmentation. · To harness the power of effective communication and promotions. · To develop competencies for building lasting customer loyalty. Content · Product planning and development · Product market segmentation Ways to penetrate market · Relationship marketing · Marketing to experts · Market competition rules · Building brand loyalty · Integrating communication and promotion · Key factors in product management
For whom? The course is open to marketing managers and supervisors, marketing executives, sales executives, sales and, marketing agents and all employees involved in customer interface.
Fee: N18,000 per participant.

15. Programme Title: WORK ETHICS AND ATITUDINAL CHANGE: PANCEA FOR ORGANISATIONAL EFFECTIVENESS
Introduction: many modern organizations are today faced with numerous challenges such as illegal and unethical business practices in a number of business transactions. This has caused most organizations to come up with work ethics in dealing with ethical issue challenging them. Work ethics involve upholding critical values and virtues that ultimately transform organizations for sustainable development. They are written and unwritten rules that govern the expectations of social behavior in the work place. Work ethics aligning with the organizations corporate value proposition have proved to be sustaining secret developed into global brands
Objectives: · To appreciate the importance of behaving appropriately in a business environment · To understand and deal with multi-cultural issues in the workplace · To compare work ethics to organizational value proposition (mission, vision, value) · To handle dilemmas and personal issues in the workplace appropriately · To uphold quality virtues that have potential for long term benefits
Content · Overview of work ethics and organizational effectiveness · Understanding the variables for improved job performance · Corporate culture role in ethical decision making · Assessing and using non-verbal cues for business advantage · Understanding ethical and legal issues in the workplace · Handling ethical dilemmas and conflict of interest · Establishing systems to monitor, audit and enforce ethical standards
For whom? This course is open to all members of staff
Fee:  N25,000 per participant

16. ProgrammeTitle: EXECUTIVE MANAGEMENT RETREAT
Introduction: Due to rapid change in the business environment in recent years and the fact that the next generation of managers will face more complex range of challenges, effective people management is now a crucial management skill. Being a manager has been seen a shaving power derived from being the boss, controlling resources, people and having access to formulation. This assumption does not suffice as managers must be able to think and rethink processes, do and undo systems. Thus, they must be empowered with skills to lead and demonstrate the ability to manage teams effectively in order to remain relevant and competitive.
Objectives: · To understand the contemporary role of management in an organization. · To identify the different patterns of behavior in the workplace. · To discover how to motivate and manage  people without stress · To recognize the vital differences between instituting discipline, criticism and increase their awareness of problem solving  steps and tools. · To apply practical skills and opportunities that will improve their effectiveness as managers.
Content · Understanding and managing people: Overview of contemporary management techniques. · Coaching, counseling and mentoring effectively in the workplace. · Putting emotional intelligence to work · Problem solving styles and models · Strategies for effective decision making · Effective management of adverse workforce · Concepts of stress management in corporate organizations.
For whom? This programme is open to enable them manage adverse workforce effectively, efficiently and objectively.
Fee: N40,000 per participant

17. ProgrammeTitle: BUILDING A TEAM AND HARMONIOUS WORK PLACE RELATIONSHIP AMONGST MANAGEMENT, UNION AND STAFF
Introduction: Managing teams is becoming complex, this may cause conflict. Understanding where your company is going is key. Part of getting everyone on board is creating a strategic plan that align with the organization’s values, vision and mission. This training will give you proven methodologies, skills and practical application to get people where you want to go.
Objectives: This Training affords Participants to; · Learn what makes a Successful Team and how to group Individuals together · Improve Performance through high Performance Teams · Understanding the Role of the Team Leader · Managing change and dealing with Conflict within Teams · Developing practical action plans · Enhance ability to communicate with others
Content · Learning Organization · Improving Team Performance · Empowering and Motivating the Team · Managing change and dealing with Conflict · Maintaining a Successful Team · Giving Effective and construction feedback
For whom: Top level Managers
Fee: 40,000 per participant
18. CourseTitle: CUSTOMER CARE AND COMMUNICATION SKILLS
Introduction: This Training helps to understand the impact your communication skills have on other people. It also will make it easier for you to get along well in the work place and life with your improved communication skills.
Objectives: · Identify common communication problems that may be holding them back · Develop skills to ask questions that give them the Information they need. · Develop skills in listening actively and empathetically to others. · Enhance their ability to handle difficult situations. · Deal with situations assertively.
Content: · Creating positive Relationship · Growing our self-awareness · Communication Basics and Barriers · Asking questions and listening Skills · Body language · Communication Styles · Creating a positive self-image · Frame of Reference · Techniques for the Workplace · Assertiveness
For Whom: · Call Center Agents · Relationship Managers · Front Desk Officers · Sales Agents and Customers
Fee: N18,000 per participant

19. Programme Title: Managing Succession Planning, Retirement and Corporate Exit
Introduction: The workforce of organization keeps changing. Succession planning helps to make the most of the change. A key factor of having an effective succession is building a strong partnership. This enables the organization to have available at the right time, The required employees with the necessary skills and experience to successfully do the needful.
Objectives: · Developing the coaching and mentoring Skills that help improve Individual Performance · Understanding how coaching can be used to develop your Team · Demonstrate an understanding of the Value of Succession · Demonstrate expertise with the key element of a Succession Plan · Discuss the elements of a Succession Plan in terms of Role, Responsibilit, Function, Scope and Evaluation.
Content: · A need for Succession Planning · Defining a Succession Planning · Defining Roles, Responsibilities and Functions · Identifying Resources and Analyzing Risk · Putting the plan together and putting plan to action · Evaluating and reviewing the plan
For whom: Team Leads
Fee: N18,000 per participant

20) Course Title: INDUSTRIAL ORIENTATION AND ON BOARDING FOR MANAGEMENT TRAINEES
Course Content: Comprehensive Personal Development Programme Date: August Duration: 2days Selection: Management Trainees and Middle Management
Unit Cost: N25,000

21) Course Title: PERFORMANCE MANAGEMENTSYSTEMS
Course Content: Job Evaluation/Staff Appraisal Date: September Selection: All Supervisors
Unit Cost: N20,000

22) Course title: STRATEGIC IMPERATIVES FOR WINNING NEW BUSINESSES
Course Content: Developing New Business Selection: AGMs and above No of Staff: To be decided Unit Cost: N25,000

23) Course title: CUSTOMER SERVICE EXCELLENCE
Course Content: CustomerService/Care Selection: All Marketing Staff No of Staff: To be decided
Unit Cost: N25,000

24) Course Title: MANAGEMENT RETREAT AND CONFERENCE
Course Content: Developing improve strategies Selection: Middle and Snr. Management Staff No of Staff: To be decided
Unit Cost: N40,000 per participant

25) Course Title: BUSINESS NEGOTIATION PRINCIPLES AND CURRENT GLOBAL PRACTICES
Course Content: Wining in Negotiation Selection: All Marketing Staff No of Staff: To be decided
Unit Cost: N40,000

26) Course Title: CORPORATE MANPOWER PLANNING Course
Content: Forecasting for the Organization supply and demand of Human Capital Selection: Human Resources Managers No of Staff: To be decided
Unit Cost: N25,000

27) Course Title: Work Ethics and Attitudinal Change: Panacea for Organizational Effectiveness and Efficiency Selection: For All Staff No of Staff: To be decided
Unit Cost: N25,000

28) Course Title: CAREER PLANNING AND MANAGEMENT DEVELOPMENT
Selection: For All Staff No of Staff: To be decided
Unit Cost: N25,000

29) Course Title: UNDERSTANDING CORE HUMAN RESOURCE PROCESSES Selection: For Human Resource Managers No of Staff: To be decided
Unit Cost: N25,000

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